We gather different types of information depending on how you interact with our services. Some information you provide directly, while other data comes from your use of our platform.

Personal Details You Provide

When you register for our courses or request information, we collect basic contact details. This includes your name, email address, phone number, and mailing address. If you're enrolling in paid programs, we'll also need billing information—though payment card details go straight to our payment processor, not through our systems.

Usage Information

Our platform automatically collects technical data about your visits. This covers IP addresses, browser types, device information, and which pages you view. We use this to understand how people navigate our site and where we can make improvements.

Learning Activity Data

For enrolled students, we track course progress, assignment submissions, quiz results, and participation in discussion forums. This helps us provide better educational support and maintain accurate records of your achievements.

Your data serves specific purposes related to delivering and improving our educational services. We don't use your information for unrelated marketing or sell it to third parties.

• Processing course enrollments and managing your student account
• Delivering course materials and communicating about your program
• Providing technical support and responding to your inquiries
• Sending important updates about schedule changes or policy modifications
• Analyzing platform performance to enhance user experience
• Maintaining security and preventing fraudulent activity
• Complying with legal obligations and regulatory requirements

We store information on secure servers located in Australia. Our hosting provider meets ISO 27001 standards and employs multiple layers of protection including encryption, firewalls, and regular security audits.

Access to personal data is restricted to staff members who need it for their work. All employees sign confidentiality agreements and receive training on privacy practices. We use encrypted connections for data transmission and regularly update our security protocols.

Despite our precautions, no online system is completely immune to security breaches. If a data incident affects your information, we'll notify you promptly and explain what happened and what steps we're taking.

We work with several service providers who help us operate our platform and deliver educational services. These partnerships involve limited data sharing under strict conditions.

Each service provider signs agreements that limit how they can use your data. They can't use it for their own purposes or share it with others without our permission.

We might disclose information if legally required—such as responding to court orders or government requests. We'll resist overly broad requests and notify you when possible, unless prohibited by law.

Australian privacy law gives you several rights regarding your personal information. You can exercise these rights by contacting us through the details provided at the bottom of this page.

Access and Correction

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year. If you spot errors in your data, let us know and we'll fix them promptly.

Data Portability

You can ask for your data in a common electronic format so you can transfer it elsewhere. This applies to information you've provided directly to us.

Deletion Requests

You can request deletion of your account and associated data. We'll honor this request except where we need to retain information for legal or administrative purposes—such as maintaining records of completed courses for certification purposes.

Marketing Preferences

You control whether you receive promotional emails from us. Update your preferences through your account settings or click unsubscribe in any marketing message. This won't affect essential service communications about courses you're enrolled in.

Our website uses cookies and similar technologies to remember your preferences and understand how people use our platform.

Essential cookies keep the site functioning properly—handling logins, remembering your language preference, and maintaining shopping cart contents. You can't disable these without breaking basic functionality.

Analytics cookies help us see which pages get the most visits and where people encounter problems. We use this aggregated data to improve navigation and content. These cookies don't identify you personally.

Most browsers let you control cookies through their settings. Blocking cookies might affect how certain features work, particularly anything requiring you to stay logged in.

We keep different types of information for varying lengths of time based on legal requirements and practical needs.

Active student records remain accessible throughout your enrollment and for seven years afterward. This allows us to provide transcripts and verify completion if you need documentation later. Financial records follow similar retention schedules to comply with Australian taxation law.

Marketing contact lists get cleaned regularly. If you haven't engaged with our emails in three years, we'll remove your address unless you've specifically asked to stay subscribed.

Technical logs and analytics data typically get deleted or anonymized after two years. We keep some aggregated statistics indefinitely for historical reference, but these don't contain personally identifiable details.

Our services target adults in professional and business contexts. We don't knowingly collect information from anyone under 18 years old. If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss appropriate arrangements.

If we discover we've accidentally collected data from a minor, we'll delete it immediately unless a parent or guardian provides consent for us to maintain the information.

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users by email and post a notice on our website.

The effective date at the top shows when the current version took effect. Previous versions are available upon request if you want to see what's changed over time.

Continuing to use our services after an update means you accept the revised terms. If you disagree with changes, contact us to discuss your concerns or close your account.

Our website occasionally links to external resources that might be useful for your learning. We're not responsible for the privacy practices of other sites. When you leave our platform, we recommend reviewing the privacy policy of any site you visit.

If you believe we've mishandled your personal information, please contact us first so we can try to resolve the issue. We take complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They're an independent body that oversees privacy law compliance in Australia. Visit oaic.gov.au for information about their complaint process.